Activated locations: Target addresses in the following localities: Alligator Creek, Arcadia, Balgal Beach, Black River, Blue Hills, Bluewater, Bluewater Park, Cape Cleveland, Clemant, Cluden, Crystal Creek, Cungulla, Florence Bay, Gumlow, Hermit Park, Horseshoe Bay, Idalia, Lynam, Majors Creek, Mutarnee, Nelly Bay, Nome, Oonoonba, Paluma (Hidden Valley), Picnic Bay, Railway Estate, Rollingstone, Rosslea, Saunders Beach, South Townsville, Stuart, Toolakea, Toomulla, West Point, Yabulu.
If you have you been impacted by the severe weather in Northern Queensland and need assistance, help is available. Please contact the 24/7 Community Recovery Hotline on 1800 173 349 to speak to a team member who will help you access available supports in your local area. If you’ve previously contacted us but still need support, please call us again.
Our team is here to help.
Support Service Hub workers will assist you and can provide advice and referral to other organisations and government agencies.
Visit a Support Service:
Cranbrook Centacare Support Service
410 Ross River Road, Cranbrook
Open 9am to 4pm Monday to Friday
Phone 1300 672 273
Deeragun Support Service
North Townsville Community Hub
52 Palm Drive, Deeragun
Opening hours
9am to 3pm, Monday to Wednesday and Friday
1pm to 7.30pm, Thursday
Phone 07 4751 6511
Garbutt Support Service
Community Gro
4 Hugh Street, Garbutt
Open 9am to 4pm, Monday to Friday
Phone 07 4779 7268
Rollingstone Support Service
Rollingstone Community Centre
44 Community Cres, Rollingstone
Open 9am to 4pm, Monday to Friday
Phone 07 4770 7855
Upper Ross Support Service
Community Gro
1/43 Allambie Lane, Rasmussen
Opening hours
9am to 3pm, Monday and Wednesday to Friday
1pm to 7pm, Tuesday
Phone 07 4774 0144
More information
Apply online at:
www.qld.gov.au/DisasterHelp
Call the Community Recovery Hotline
on 1800 173 349
Emotional support
If you’ve been impacted by the severe weather and are experiencing emotional
stress, the dedicated Community Recovery Lifeline Hotline is available. Confidentially speak to a qualified disaster counsellor on 1800 116 671 for help. Available 24 hours.